Refund Policy

Quality and Fulfillment Problems

In administering this part of the store, puracy follows this rule: if an order is damaged, defective, incorrect, or incomplete, notify support@puracybom.shop with the order number and supporting information. The merchant will pay approved return shipping and provide the appropriate replacement, exchange, or refund. The detail is included here so customers can make decisions with clear expectations.

Items Excluded from No-Reason Returns

In administering this part of the store, puracy follows this rule: for hygiene, customization, and final-sale reasons, the items below are excluded from no-reason returns; quality and fulfillment problems remain fully eligible for an appropriate remedy. This detail supports a clear understanding of the service standard that applies to the request.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Return Destination

The default return address is 105 Oakview Dr, Abbeville, Louisiana, 70510, United States. Do not mail a return until customer service confirms authorization and provides the correct routing instructions. This is the operating standard followed by puracy. This detail supports a clear understanding of the service standard that applies to the request.

Returns and Exchanges

A no-reason return or exchange may be requested within 30 days after the order is delivered. Start the request through support@puracybom.shop or 512-945-8076 before sending any item. puracy applies this rule to the relevant orders and requests. We include this detail so the relevant expectations are transparent at the time of purchase.

Who Pays Return Shipping

The approach used by puracy is as follows: The customer is not charged approved return shipping: the merchant covers it for no-reason requests as well as damaged, defective, wrong, or missing-item cases. The purpose of this explanation is to make the applicable customer standard easy to follow.

Order Cancellation

Contact customer service promptly to cancel before shipment. Cancellation cannot be guaranteed after fulfillment begins, and shipped orders follow this Refund Policy. puracy applies this rule to the relevant orders and requests. The statement is included to make the related service expectation clear at a glance.

Refund Method and Timing

After the returned item is received and inspected, an approved refund is sent to the original payment method within 5–10 business days. A financial institution may take additional time to post it. puracy applies this rule to the relevant orders and requests. It is included to give customers practical clarity about this part of the service.

Store Contact Details

• Store: puracy
• Customer-service email: support@puracybom.shop
• Customer-service phone: 512-945-8076
• Business and return address: 105 Oakview Dr, Abbeville, Louisiana, 70510, United States