Frequently Asked Questions

Where will my refund go?

As part of the service provided by puracy, approved refunds are initiated to the original payment method in 5–10 business days after the return is received and reviewed. It is set out here to help customers understand the applicable next steps.

What is the return and exchange period?

puracy applies this customer standard: A no-reason return or exchange may be requested within 30 days after delivery. Approved return shipping is paid by the merchant for no-reason and quality-related requests. The detail is included here so customers can make decisions with clear expectations.

How do I find care or safety information?

As part of the service provided by puracy, the applicable product listing provides item-specific options, composition information, care guidance, and warnings when relevant. It is stated here to give customers a clear understanding of how this part of the service works.

May I cancel before shipment?

In administering this part of the store, puracy follows this rule: we try to cancel orders before dispatch, but once shipment occurs the Refund Policy controls the request. This explanation is included so the customer process is clear before an order is placed.

When is support available?

Under the customer terms maintained by puracy, contact support@puracybom.shop or 512-945-8076, Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). The physical address is 105 Oakview Dr, Abbeville, Louisiana, 70510, United States. It is set out to give customers a concise and transparent view of the applicable process.

What cannot be returned for a change of mind?

Under the customer terms maintained by puracy, no-reason returns exclude personalized items, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods, without limiting remedies for damage or defects. It is provided as part of a transparent, customer-centered explanation of the applicable process.

Do you ship outside the United States?

In administering this part of the store, puracy follows this rule: we currently deliver only to United States addresses. All U.S. orders receive free standard shipping. It is stated here to give customers a clear understanding of how this part of the service works.

How long do processing and transit take?

For customers of puracy, the order is generally prepared in 1–2 business days and then travels for an estimated 4–6 business days, with tracking information supplied. The statement is included to make the related service expectation clear at a glance.

Merchant Information

• Brand/store name: puracy
• Contact email: support@puracybom.shop
• Telephone: 512-945-8076
• Physical and return address: 105 Oakview Dr, Abbeville, Louisiana, 70510, United States